Office Liquidation, Inc. Terms & Conditions

1. Acceptance Of Order. Customer may accept this order (including these terms and conditions) by any conduct that acknowledges the existence of a contract pertaining to the subject matter hereof. This order can be accepted only upon the terms and conditions specified herein and on the face hereof, including any price, tax (if delievered in Florida) and delivery rate (if applicable). If Customer has previously proposed or subsequently proposes any terms that add to, vary from, or conflict with the terms herein, such terms are hereby objected to and rejected by Office Liquidation, Inc. If this Order has been issued by Office Liquidation, Inc. in response to an On-Line order from Customer and if any of the terms herein are additional to or different from any terms of such offer, then the issuance of this Order by Office Liquidation, Inc. shall constitute an acceptance of such offer subject to the express conditions that Customer agree to such additional and different terms contained herein, and Customer shall be deemed to have so agreed unless Customer notifies Office Liquidation, Inc. to the contrary in writing within ten (10) days of receipt of this Order. In the event that this Order is designated by Office Liquidation, Inc. as a Blanket Purchase Order or Scheduling Order, as indicated on the face hereof, Office Liquidation, Inc. shall have an option, but not the obligation, to procure up to the quantity of Products and Services described on the order # hereof at the pricing and during the time period specified. Each release shall be subject to the terms and conditions hereof.
2. Cancellation Policy – You may only cancel on-line product orders if Office Liquidation, Inc. has not placed the order with its manufacturer(s). Cancellation requests within 5 days after product has been delivered will incur a 20% restocking fee, and returned furniture must be in new resalable condition upon return. You will be responsible for cost of shipping of returned goods.
3. Reschedules – You may reschedule within 3 days of delivery for a $50 fee to cover the expense of re-inspection and returning the item to storage.
4. Day of delivery refusals for correct merchandise in good condition – You will incur a 20% restocking fee plus the delivery fee. You must reselect a new date and a new delivery fee will be charged.
5. Day of delivery refusals – For items that cannot be delivered into the home, you will incur a 20% restocking fee plus the delivery fee. You must reselect delivery date and a new delivery fee will be charged.

Lawsuit or Disputes

Lawsuit or dispute shall be handled in Orange County Florida Superior Court of Justice. Questions about the Terms & Conditions of using OLIFurniture.com, may be directed in writting to TermsConditions@olifurniture.com

• Damaged goods on day of delivery – You may request in-home repair as guaranteed under manufacturer’s warranty. You may return the item for refund or may request an exchange. In some cases, item exchanges may not be available.
• Delivery damages – Damaged items must be reported to customer service within 48 hours of delivery.
• Manufacturer defects – Defective items must be reported to customer service within one year of date of delivery.
• Refunds - You will be issued a refund in the same manner as your original payment was received. Payments by cash or check will be issued as a refund check from our corporate office within 10-14 business days of your cancellation.
• Returns – Merchandise received in good condition is not returnable or cancelable. No refunds are available, excluding accessories.
• Merchandise Sold “As-is” or “Clearance” – As-is or clearance sales are FINAL and are not eligible for warranty, exchange, allowance, refund or service. Extended warranties cannot be sold with merchandise purchased “As-is” (those posted in error will be refunded).
• Item Backorders – When all items of an order are not available for delivery at the same time, you will be notified and may choose to either cancel the entire order or part of the order for a full refund. You may also decide to accept multiple delivery dates. In the case that multiple delivery dates are accepted, Wickes normal cancellation, delivery, rescheduling and refund polices noted above will apply.

DELIVERY – We are pleased to offer delivery service to you or another person over age 18. Please clear your schedule in advance to be available ALL DAY for the date of delivery. Prior to your delivery, you will be notified of a 4-hour time frame within which your delivery should be expected to arrive; however, we cannot honor specific time frame requests. Delivery company cannot move any furniture or electronics in your home to other floors, to the garage or curbside. You are responsible for notifying Wickes in advance of any special requirements related to your delivery (e.g., delivery to an apartment with no elevator, need to remove door hinges, elevator reservation for high rises). A special delivery fee may be assessed for any such special delivery requirement. Visible damage to your home resulting from delivery must be reported to our Customer Service Department at 407-447-6453 within 48 hours of delivery.